What? Twitter has new brand pages? What do I do now?

Yes, Twitter has announced new brand pages and actually released them for 21 big-name consumer companies. The good news is …

There’s no rush to create your own brand page. But don’t procrastinate.

Twitter has not announced a date when brand pages will be available for anyone beyond the first 21 companies. Many Twitter followers believe that Twitter will take some time to work the bugs out before releasing brand pages to other companies.

You should use the time before the next release to decide if your company even needs a brand page, and if you do, make preparations to launch one.

Who? (needs a Twitter brand page)

Consumer product companies. Companies who are already using Twitter to communicate with their customers. Especially companies who listen for and respond to customer questions and complaints on Twitter.

What? (are the important features of new brand pages)

Until now, companies could set up Twitter brand pages, but they were pretty much the same as pages for individuals. But Twitter has announced new features for brand pages.

Customizable headers

The header can be customized with the company logo, company tag line, and a banner that extends across the whole page. These changes make the company’s marketing message more prominent than it was under the old format.

Promoted tweet/”pinned” tweet

Brands will get to “pin” a tweet to the top of their timeline. Whenever a reader visits their brand page, this tweet will be the first one the visitor sees. It will not disappear after a few minutes like a normal tweet.

Auto expanded content

The pinned tweet will be especially effective if it has images or video. It can be set to  auto expand, showing an embedded photo or video without requiring the user to take action. This allows the company to highlight a specific offer or promotion over a longer time period.

Optimized comment moderation

Before this change, people using Twitter to identify and respond to customer service issues had to do extra work to make sure they were seeing all of the @mention and @reply tweets for their company. The update allows brands to separate their @replies and @mentions from other Twitter noise.

When? (will brand pages be available for the rest of us)

It could be several months. It could be sooner. Use the time you have to be prepared for the day when it arrives.

How? (do I move from my existing Twitter page to the new brand page)

No details have been provided for moving your followers from your existing Twitter page to the new brand page. Clearly Twitter figured out how to do this for the first 21 brands, who generally have more than 50,000 followers each. The brand managers didn’t have to invite each of the followers to follow the new page.

Even so, brand managers should make special efforts to let their customers know about the new brand page, using the company web site, blogs, and other available tools.

How? (will this affect people who connect with Twitter through HootSuite or one of the other applications outside of Twitter?

Good question. If someone normally submits and reads tweets from outside the Twitter service, these changes may not be visible to them. Will some of these folks go directly to the brand page? Stay tuned for more information.

How to make new year’s business goals more successful than new year’s resolutions

Every business has things they need to accomplish in the new year. Usually they relate to revenue, profits, and customer growth. You might also have goals about improved employee performance and satisfaction.  And don’t forget ‘learn something new’ or ‘network to grow your professional contacts’. Goals help us work proactively, make the best use of our resources and take control of situations. They should give you a sense of direction and a way to measure your progress. That’s why your goals need to be SMART (Specific, Measurable, Action Oriented, Realistic and Time Bound).

Write ‘em down.

Most companies don’t actually write down their goals for the new year.  But as Lewis Carroll said, “if you don’t know where you’re going, any road will get you there.” So write your important goals down, and don’t forget the specific, measurable and time bound parts. Then share your goals with people who are important to you, to help you be accountable.

Time bound?

After setting goals for the year, break them down into monthly and even weekly goals. The weekly and monthly goals are used to create a plan of action for the annual goals. If you want to add a given number of customers by the end of the year, how many do you need to add every month? And what do you need to do each week to achieve your monthly objective?

Realistic?

Be sure your goals are not too difficult to achieve. “Mission Impossible”, although it can be an exciting movie, will not motivate you or your employees. If your goals aren’t seen to be achievable, people won’t be willing to invest the time and effort to accomplish them.

But don’t set the bar too low, either. Really easy goals don’t motivate either, and your company will probably suffer when competitors set and achieve more ambitious goals that take customers and business away from you. The bottom line: goals should be challenging but realistic. Think of Goldilocks … not too big, not too small, but just right.

Break down specific actions to be taken by specific people. Involving people in setting their own goals will help to motivate them.

How are you doing this week? This month?

This is the measurable part. Don’t wait until the end of the year to check your results. Put your weekly goals where you can easily see them, and refer to them often. Check your progress monthly. If something isn’t working or you environment changes, adjust.  Consistency is important, but so is flexibility.

Wash, rinse and repeat.

And so is persistence. Check your short-term objectives every week and your monthly goals every month. Celebrate your successes (and your employees’ successes, if you have them). Learn from your mistakes. Keep your eyes on your year-end goals and keep working hard to meet them. Make 2012 your best year ever.

Need Money? How to Look for a Small Business Loan

Finding a loan to finance a new or fledgling business is especially difficult in today’s economic environment. But lenders are providing funds to many small business owners.

The best place to start

When deciding which lenders to approach, business owners should first go to financial institutions where they already have a business relationship (for example, a home mortgage, auto loan, or savings account) and institutions that make loans guaranteed by the U.S. Small Business Administration (SBA).

If you don’t need the money right away, take the time to build your relationship with your bank’s management.

There are several places to look

The most common types of lending institutions are commercial banks, local community banks, and speciality lenders for small loans.

Commercial banks (for example,  Synovus and SunTrust) typically operate on a national or regional scale, focus on larger loans, and have the most stringent lending criteria.

Community banks (such as Cornerstone Bank or Community Bank of Manatee) confine their lending to a local market such as the Tampa Bay area. They are more likely than national and regional banks to be receptive to small enterprises looking for small and mid-size loans.

Specialty lenders (including Superior Financial Group, ACCION, and TBBBIC) concentrate on small loans, typically up to about $35,000. They often have more relaxed lending criteria and some even process loan applications on line.

What are they looking for?

Every institution has its own lending criteria, but they normally expect several things from a borrower:

1. Have experience in the intended business. Opening a franchise that gives the new business owner training and ongoing support can be a substitute for direct
experience.

2. Have a sound business plan.

3. Have a personal credit score of 700 or more; for small loans, a score in the 600s
might be sufficient. (You can obtain a free credit score at www.creditkarma.com).

4. Contribute 25-35% of the total funds required in the form of an equity investment.
Specialty lenders sometimes require less for small loans.

5. Offer all personal assets (like your home, vehicle, stocks and bonds) as collateral to secure the loan.

6. Sign a personal loan guarantee.

Owners must also expect to furnish personal information including copies of recent income tax returns, a statement of net worth showing all assets and liabilities, proof of citizenship or legal residency in the U.S., and an affirmation that the owner has no prior criminal conviction and is not on parole, probation, or under indictment.

Need more info?

A SCORE counselor can help you determine if your business might qualify for a loan, identify potential lenders, and help you with the loan application process. Call the Pinellas County SCORE chapter at (727) 532-6800 or email score@scorepinellas.org.

This post was written by Don Wheeler, a counselor at Pinellas County SCORE.

Marian the Librarian: finding business prospects in a library data base

Ya Got Trouble. You need to find more business prospects in your  target market. Where are you going to look? More important, where are you going to look for free?

And that rhymes with P and that stands for PPLC: The Pinellas Public
Library Cooperative, Pinellas County libraries that have banded together save costs and share revenues. The PPLC gives you free access to a very useful data base from its web site. All you need is a PPLC library card. That’s free, too.

If you live in a different county, your library probably has access to this data base or one like it.

Following the process is a little bit like following the plot of The Music Man, but your effort will be rewarded.

Go to the Pinellas Public Library Cooperative web site (www.pplc.us) and click on ‘Databases’ at the top left of the page. You’ll see there are several choices.

Click on ReferenceUSA. Now comes the first hurdle … enter your PPLC library card number. If you don’t have one, go to your local Pinellas County library. Within ReferenceUSA, there are two data bases, one for businesses and one for individuals. Go to the business data base. Then select custom search. (As a side note, there is no listing in the individual data base for Harold Hill in River City, Iowa.)

Now you have a bunch of choices that can be useful in different phases of your search. The choice you will probably want to start with is ‘business type’. Click on that. Then you get to choose key words, or SIC (Standard Industrial Classification) codes, or the newer NAICS (North American Industry Classification System) codes. Since most people have no idea what these codes are, we’ll start with key words. (For more information and a list of the SIC and NAICS codes, see www.census.gov/eos/www/naics).

Key Words. Let’s say your target customers are colleges. Choose NAICS codes, and enter the key word ‘college’. You will see that the first six digits of the NAICS code are 611310. Enter that in the space at the bottom. Other key words may display more than one code. You can enter several codes in the spaces provided.

Geography. Next, choose the geography your business covers. You have lots of choices here, too: State, City, Metro Area, ZIP code, County, Street Address, or Neighborhood. This gives you the flexibility you need to choose your business’s specific target area.

Gary, Indiana. Searching for the metro area Gary, Indiana is actually a bad example because it’s included in another metropolitan area. So let’s select the metro area of Tampa-St. Petersburg-Clearwater, FL. Select that and click on ‘View Results’. Reference USA will tell you there are 120 business listings for colleges in this metro area, 78 with email addresses.

More than 76 Trombones ? If the list is too large to handle efficiently, you can go back to the ‘custom search’ page and change the geography, or add new limits based on business size. Business size covers number of employees and sales volume. Use one, or both.

Print or Download. Use the buttons above the listings either to print the data, or download it to an Excel spreadsheet or comma-delimited file. Whatever you choose, this system prints or downloads 25 records (one page) at a time.

Want more detail ? Armed with this information, you can go back to the ‘custom search’ and look up more information about the business. Click on ‘company name’ and enter a business name. This will help you to pick out the most qualified prospects.

Then back to LinkedIn. Do a people search for the executives of your target companies, or a company search for the company names. See who in your LinkedIn connections works, or has worked, at the company. Read their profiles and their posts to learn more about them and their needs.

Next – It’s all on the street where you live: creating a local listing for your business with Google Maps.

Want to know more? Call the Pinellas County SCORE chapter at (727) 532-6800 or email score@scorepinellas.org

Practice safe on-line networking: how to secure your Facebook account

Facebook has again made a change in privacy settings. Without much warning and more often none at all we are faced (no pun intended) with a dilemma. How do I secure my settings once and for all? Haven’t we all heard the saying “set it and forget it,” from Ron Popeil? I think we can all agree that privacy is paramount. More importantly with today’s ever changing environment we need to put a system in place that is not affected by what facebook does with today’s or tomorrow’s flavor of privacy. Some say get a life. I say set a list. With that in mind I think we can all agree on the following.

Today privacy has never been more relevant regarding personal facebook accounts and the people that peek. Today’s people are recruiters as recent studies show that 75% of them are required to query a potential applicants social standing online.  So what does that mean to you? Further analysis shows that 70% of potential applicants are being rejected due to online profiles. This sounds rather dire but the good news is that 85% of potential applicants are being hired. What is a profilee (sic) to do? Quite frankly, it seems the odds are better if you have one than if you don’t, so let’s look at how to project the best image without compromising engagement.

First things first let’s lock down facebook. What fun is it if you have to pretend that every potential viewer is either your Mom or your boss? No worries here boss, as you need to create lists to protect who sees what. Easy to do and fun to navigate. Can anyone here say restricted family, work related or students? These are lists I have within facebook. None of them see my friends, my posts, my pictures or my videos. They might as well not even be friends as they see no more than those that aren’t.  So why would I friend them? Voyeur that I am (and you are too) I am curious as to what they let me see. More than likely they have friended me and I have no reason to say no and hurt their feelings. It also allows me to connect broadly and send personal messages to the list. “Students, don’t forget to look your best for the graduation photos this week,” is an example of how I use the list for mutual benefit.  Lists are easy and lists are fun. Find them under accounts settings and then the subheading edit friends.

Tag you’re it and find me through search engines needs to go too. Easy to do and found under privacy settings. Facial recognition is tricky to find but one can navigate to it by asking our friend Google. Simply type, “How do I remove facial recognition in facebook?” in the search engine bar. Be careful of third party applications and change your passwords regularly. Please don’t use the same ones for work and banking that you use for social profiles. If I know where you work (because you told me in your profile settings and I didn’t need to friend you to see it) I might be able to hack your account. So be smart and get a policy regarding social media and how to protect yourself. This can apply at home as well as at work. I can help. To quote a bankruptcy attorney that appeared regularly on TV, “This is all I do and I do it well.” I am here to help you set policy that matches your culture. I teach employees and students how to do just that.

 

Pat Huston is the Director of Education at Geek Speak LLC. She can be found at pathuston.com

Somewhere over the rainbow bluebirds fly: Use Twitter to attract followers and get your message out

Now that you’ve chosen a target market, you want to more about what they want, and tell them about what you do. If your customers use Twitter, it can be a great listening post. Plus a tool to tell your story. If they don’t, move on to a more useful tool.

Follow you: One of your main goals is to create a community around your business or brand, and Twitter can help you build a group of followers.

Buy, buy, buy? Think about the people you have decided to follow. Why did you follow them? Did all of their tweets say, “buy my stuff, buy my stuff, buy my stuff”? Probably not. You followed people who are up to date on your industry or your customers’ industry. You chose people who are influential with your customers. They share useful information. They answer questions. Other people will follow you for the same reasons.

Smart gal/ smart guy! Your goal is to establish yourself as a knowledgeable expert in your field, someone whose opinion is worth listening to. Spend time looking online for unique and interesting information about your customers’ industry. Talk to people at meetings and trade shows. Don’t just repeat the news, use your expertise to add value. If your tweets are interesting to your target market, the number of people who follow you will increase. You should send 80 to 90 percent informative tweets, and 10 to 20 percent relevant promotions for your product, service, or event.

Relevant promotions: use your tweets to move people to your web site. Tweet about white papers or ebooks they can get. Release a new blog post or podcast. Link to a video demonstrating a new product. Invite followers to an event. Point them to a landing page with sale prices. Announce a contest.

Read all about it! Twitter is an important tool for public relations. Listen to, comment and build relationships with media writers before you need to promote a new product or tell your side of a story.

Use Twitter Search. Go to search.twitter.com and enter terms like ‘St. Petersburg Times’, ‘Tampa Tribune’, or ‘Tampa Bay Business Journal’. Look for listings of writers who cover areas that are important to you or your customers. If you see they have a question you can answer, respond quickly, respond only when your information is a good fit for their need, and include contact information in your response.

Time savers: Twitter can take up a lot of your time, but it shouldn’t. Organize your contacts and manage your tweets with tools like TweetDeck. TweetDeck (tweetdeck.com) lets you connect with contacts in Twitter, along with Facebook and LinkedIn. The most important advantage is that you can organize your followers and tweets into groups and keep track of them in separate columns. You can create a column to track tweets that mention you or your company. Set up another column that holds only direct messages (DMs) from followers to you. A column for tweets from industry leaders, and a column for important customers. And you can tweet and reply to tweets from the tool. Go to their site and see it for yourself.

Security! Security!Security! Be sure to activate the secure connection option, which encrypts your communication with Twitter. This gives you more protection from hackers in a Wi-Fi environment. Make the change in your account settings. Do it now!

Next – Marian the Librarian: finding business prospects in a library data base

Want to know more? Call the Pinellas County SCORE chapter at (727) 532-6800, email score@scorepinellas.org, or visit our web site at www.scorepinellas.org.

Somewhere over the rainbow, bluebirds fly: Find important Tweeters in your target market

Now that you’ve chosen a target market, you want to know more about what they want. If your customers use Twitter, it can be a great listening post. Plus a tool to get your message out. If they don’t, move on to a more useful tool.

Follow them: Before you can listen to and interact with target customers and industry leaders, you have to follow them. You’ll be most productive if you focus on the best contacts. How do you find the best contacts?

Follow leading industry bloggers. Google blogs: followed by the industry you want to find. For example, if your business offers computer system installation, upgrades, and maintenance, you might follow tech radio broadcaster and podcaster Leo Laporte (@leolaporte), New York Times tech columnist David Pogue (@pogue), or Wall Street Journal tech  columnist Walt Mossberg (@waltmossberg). If your main customers are  restaurants, you could follow the National Restaurant Association  (@WeRRestaurants) or The Back Burner (@thebackburner). You get the idea.

Use Twitter Search. Go to search.twitter.com and click on ‘advanced search’. If your main customers are restaurants, enter keywords associated with restaurants in the ‘words’ section. In ‘places’, choose a city where you do business, and choose a distance around the city. So if you enter ‘restaurants’ in ‘all of these words’, and choose a radius of 50 miles around Tampa, you will get a listing of 20 most recent tweets from that area. Look through the list for people with lots of followers, or with interesting tweets. Follow them. Repeat the search every few days to find different tweets.

Try Geochirp. www.geochirp.com lets you choose a location, a radius up to 50 miles, and a search term. It returns a list of tweets that meet your conditions. Check them out.

Listen: Use the search tools listed above to follow comments about your company and product (probably without the geographic limits.) If you see comments frequently, someone should be responsible for checking these comments every day or every few days, because some situations require a quick response.

Respond to complaints quickly and professionally. Move conversations about complaints to your email or other private communications if possible.

Ask questions about possible new products or services. Ask what could be improved. Don’t forget to thank people who make positive comments
about your company.

Spy vs. Spy: You should also follow comments about your competitors and their products. If your company has a growing market share, there’s a good chance your competitors are watching comments about you.

Security! Security! Security! Be sure to activate the secure connection option, which encrypts your communication with Twitter. Make the change in your account settings. (settings – HTTPS only) This gives you more protection from hackers in a Wi-Fi environment. Do it now!

Next: use Twitter to attract followers and get your message out

Want to know more? Call the Pinellas County SCORE chapter at (727) 532-6800 or email score@scorepinellas.org